Frequently Asked Questions
Your questions, thoughtfully answered: Everything you need to know about Deliberately Plain
What makes Deliberately Plain jewellery unique?
Deliberately Plain offers timeless, minimalist jewellery designed for the modern, confident individual. Our pieces blend understated elegance with durability, making them ideal for everyday wear—whether you’re traveling, working, or enjoying life’s special moments. Crafted to suit your lifestyle, our jewellery is the perfect balance of style and strength.
Is Deliberately Plain jewellery waterproof?
Yes! Our jewellery is made to withstand daily activities, including exposure to water. Whether you’re swimming at one of Auckland’s stunning beaches or hiking in the South Island, our pieces will remain as beautiful as ever, giving you peace of mind without sacrificing style.
What is your jewellery made from?
We use high-quality materials like stainless steel, gold plating, and hypoallergenic components to ensure both durability and comfort. Deliberately Plain jewellery is designed to resist tarnishing, making it a smart investment for long-lasting wear in any environment, from New Zealand’s coastlines to Australia’s outback.
How long does the gold plating last?
The wear of gold plating depends on how often and how rough the jewellery is worn. With care, our pieces are designed for daily use, maintaining their shine and elegance through your busy routine.
Can I wear your jewellery while exercising or swimming?
Absolutely! Deliberately Plain jewellery is made for an active lifestyle. Whether you’re hitting the gym, swimming in the ocean, or enjoying the great outdoors, our pieces are designed to handle it all. Just remember to dry off gold-plated pieces after swimming to keep them looking their best.
Do you offer gift packaging?
Yes, our packaging is designed with sustainability and elegance in mind. We include a reusable travel jewellery bag, polish cloth, and minimalist packaging, perfect for gifting or storage. Whether you’re in New Zealand or Australia, your order arrives ready for any occasion.
What is your return policy?
Full-priced items are eligible for exchange or store credit. Please choose your items carefully, as refunds are only issued for items with a manufacturing defect that cannot be replaced. Unfortunately, subject to law, we do not accept returns or exchanges on earrings, piercing jewelry, and gift cards. For more information, please refer to our full Returns and Refunds Policy.
How do I care for my jewellery?
To maintain your jewellery’s shine, wipe it with the included polish cloth after wear and store it in the reusable travel bag. For gold-plated pieces, avoid exposure to harsh chemicals and store them separately to prevent scratching.
Do you offer international shipping?
We ship within New Zealand, and internationally to Australia. All orders are tracked and carefully packaged to ensure safe delivery. For Australian customers, we offer a standard shipping rate of $20 AUD. Delivery times are calculated at checkout to provide an accurate estimate. At this time, we do not offer shipping to other international locations.
How can I stay updated on new collections and exclusive offers?
Join our newsletter and follow us on TikTok and Instagram to get the latest on new collections, exclusive promotions, and style inspiration. Stay connected with Deliberately Plain, and be the first to know what’s new in NZ and AU!
What makes Deliberately Plain jewellery unique?
Deliberately Plain offers timeless, minimalist jewellery designed for the modern, confident individual. Our pieces blend understated elegance with durability, making them ideal for everyday wear—whether you’re traveling, working, or enjoying life’s special moments. Crafted to suit your lifestyle, our jewellery is the perfect balance of style and strength.
Is Deliberately Plain jewellery waterproof?
Yes! Our jewellery is made to withstand daily activities, including exposure to water. Whether you’re swimming at one of Auckland’s stunning beaches or hiking in the South Island, our pieces will remain as beautiful as ever, giving you peace of mind without sacrificing style.
What is your jewellery made from?
We use high-quality materials like stainless steel, gold plating, and hypoallergenic components to ensure both durability and comfort. Deliberately Plain jewellery is designed to resist tarnishing, making it a smart investment for long-lasting wear in any environment, from New Zealand’s coastlines to Australia’s outback.
How long does the gold plating last?
The wear of gold plating depends on how often and how rough the jewellery is worn. With care, our pieces are designed for daily use, maintaining their shine and elegance through your busy routine.
Can I wear your jewellery while exercising or swimming?
Absolutely! Deliberately Plain jewellery is made for an active lifestyle. Whether you’re hitting the gym, swimming in the ocean, or enjoying the great outdoors, our pieces are designed to handle it all. Just remember to dry off gold-plated pieces after swimming to keep them looking their best.
Do you offer gift packaging?
Yes, our packaging is designed with sustainability and elegance in mind. We include a reusable travel jewellery bag, polish cloth, and minimalist packaging, perfect for gifting or storage. Whether you’re in New Zealand or Australia, your order arrives ready for any occasion.
What is your return policy?
Full-priced items are eligible for exchange or store credit. Please choose your items carefully, as refunds are only issued for items with a manufacturing defect that cannot be replaced. Unfortunately, subject to law, we do not accept returns or exchanges on earrings, piercing jewelry, and gift cards. For more information, please refer to our full Returns and Refunds Policy.
How do I care for my jewellery?
To maintain your jewellery’s shine, wipe it with the included polish cloth after wear and store it in the reusable travel bag. For gold-plated pieces, avoid exposure to harsh chemicals and store them separately to prevent scratching.
Do you offer international shipping?
We ship within New Zealand, and internationally to Australia. All orders are tracked and carefully packaged to ensure safe delivery. For Australian customers, we offer a standard shipping rate of $20 AUD. Delivery times are calculated at checkout to provide an accurate estimate. At this time, we do not offer shipping to other international locations.
How can I stay updated on new collections and exclusive offers?
Join our newsletter and follow us on TikTok and Instagram to get the latest on new collections, exclusive promotions, and style inspiration. Stay connected with Deliberately Plain, and be the first to know what’s new in NZ and AU!